Privacy Policy

Last updated: September 2026

Abantu Hospitality Limited respects your privacy and is committed to protecting the personal information provided to us through our website, reservations, enquiries and hotel services.

Information We Collect
We may collect information including:

• Your name and contact details
• Telephone number and email address
• Reservation and accommodation details
• Arrival and departure dates
• Payment and transaction information
• Identification details where required for hotel registration
• Special requests or preferences you provide to us
• Information submitted through website enquiry or booking forms
• Basic technical information such as browser, device and website usage data

How We Use Your Information
We may use your information to:

• Process and manage reservations
• Respond to enquiries
• Provide accommodation and hotel services
• Process payments
• Communicate with you before, during and after your stay
• Manage guest requests and preferences
• Improve our website and services
• Maintain accounting and statutory records
• Meet legal, regulatory and security requirements
• Send marketing communications where you have agreed to receive them

Sharing Your Information
We may share information where necessary with service providers involved in delivering our services, including payment providers, hotel management systems, booking platforms, website providers and other authorised service providers.
We may also disclose information where required by Tanzanian law or a lawful request from an authorised government or regulatory body.
We do not sell guest personal information.

Data Security
We take reasonable administrative, technical and operational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Data Retention
Personal information will be retained only for as long as reasonably required for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.

Cookies
Our website may use cookies and similar technology to improve website functionality, understand how visitors use the site and support booking and marketing services.
Visitors may control cookies through their browser settings. Where required, consent will be requested before non-essential cookies are placed.

Your Personal Data
You may contact us regarding personal information held about you, including requests relating to access, correction or other rights available under applicable Tanzanian data protection law.

Third-Party Websites
Our website may contain links to external websites or booking services. Abantu Hospitality is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on this website.

Contact Us
For questions regarding this Privacy Policy or how your information is handled, please contact:

Abantu Hospitality Limited
Dar es Salaam, Tanzania
info@abantu.co.tz